DUNAVOX – GENERAL TERMS AND CONDITIONS OF SALE

1. Scope and Applicability

These Terms and Conditions apply to all quotations, sales, and deliveries made by Dunavox Kft. (“Supplier”). By placing an order or accepting delivery, the purchaser (“Customer”) accepts these Terms and Conditions as binding. The General Terms and Conditions of Sale (GTC) are attached to every invoice and form an integral part of each transaction. If a specific written agreement conflicts with these GTC, the specific terms prevail.
These GTC supersede any previous versions and apply to all subsequent transactions unless expressly replaced in writing.

2. Prices

All displayed prices are recommended and non-binding, exclusive of taxes, duties, and transport costs. Unless otherwise stated, all prices are quoted in euros (EUR). Prices may be adjusted in accordance with the terms specified in the applicable contract or price agreement and may also change in line with Dunavox’s technical and commercial policies.

3. Illustrations and Descriptions

All dimensions, specifications, and descriptions in catalogues, websites, or marketing materials are provided for general guidance only and are subject to modification or withdrawal at any time without prior notice. The technical and installation documentation supplied with the product at the time of delivery shall always prevail. No claims arise from subsequent changes in published materials.

4. Payment Terms & Late-Payment Remedies

Payments are valid only if made directly to the Supplier by bank transfer to the account stated on the Dunavox invoice. Invoices are payable per the terms stated on the invoice or order confirmation. Payment disputes do not entitle the Customer to suspend or offset due amounts.
Late-Payment Remedies. Statutory default interest applies (reference rate of the European Central Bank + eight (8) percentage points), accruing automatically from the day after the due date, without reminder. A fixed EUR 40 recovery fee is due per late invoice, without prejudice to Dunavox’s right to claim reasonable additional recovery costs actually incurred, including legal fees, court costs, and fees of external debt-collection agencies.
Partial payments shall be allocated first to interest and recovery costs, then to the principal amount.

5. Orders and Order Modifications

Purchase orders are binding once confirmed by Dunavox in writing (by order confirmation or equivalent communication). Any modification or cancellation requested by the Customer must be submitted in writing within six (6) business days of the original order date.
Failure to confirm or object within this period shall constitute acceptance of all terms as stated in the purchase order and Dunavox’s confirmation. After this period, the order is deemed final and cannot be altered without Dunavox’s express written consent.
Changes requested after this period may result in additional administrative and logistical costs, which Dunavox reserves the right to charge. Any subsequent modification may affect delivery timing or pricing, at Dunavox’s discretion. Repeated post-order modifications may affect future commercial terms or delivery scheduling.

All deliveries are agreed in advance with the buyer (by email, phone, or other confirmed means); however, if delivery attempts by transportation companies (e.g., Liegl & Dachser) are unsuccessful due to the recipient being closed, unreachable, or not responding to the pre-communicated delivery timing, any resulting extra delivery attempts and related costs incurred by Dunavox will be charged to the buyer.

6. Retention of Title

Ownership of the goods remains with Dunavox Kft. until full payment of the invoice amount (including ancillary costs and interest). Until paid in full, the Customer shall not sell, pledge, or otherwise dispose of the goods without Dunavox’s prior written consent. In case of non-payment, Dunavox may reclaim the goods at the Customer’s expense.
Retention of title remains valid even if the goods are transported to another country, subject to applicable local law.

7. Delivery Terms; Transport; Risk

Unless otherwise agreed in writing, deliveries are EXW (Ex Works) Dunavox’s warehouse. Delivery dates are indicative only; delays do not entitle the Customer to cancel or claim compensation. If products are temporarily unavailable, Dunavox will provide an estimated delivery time or a suitable alternative.
Should any damage be identified upon delivery, a written damage report shall be drawn up and signed by the carrier at the time of receipt.
Incoterms® 2020. Delivery terms in order confirmations are interpreted under Incoterms® 2020; risk of loss or damage passes per the selected rule. Absent other agreement, EXW applies.
The Customer is responsible for unloading, inspection, and insurance after risk transfer.

8. Inspection and Acceptance (3 Business Days)

The Customer shall inspect goods upon delivery. Visible variances, quantity discrepancies, or transport damage must be noted on the transport document at unloading and notified to Dunavox in writing within three (3) business days of delivery with supporting evidence (e.g., photos, serial numbers). Use of the goods constitutes acceptance.
Failure to notify Dunavox within this period shall be deemed unconditional acceptance of the goods.

9. Exchanges and Returns

Returns are not accepted without Dunavox’s prior written authorisation. If defective goods have already been installed, no reimbursement is provided for installation or removal costs. Returns/exchanges are refused for damage due to external factors (transport, misuse, improper installation, or unauthorised repair).
No right of withdrawal applies to business customers.

10. Suspension of Deliveries

Dunavox may suspend deliveries or cancel orders if the Customer fails (even partially) to meet contractual or payment obligations.

11. Products, Packaging, Waste Management (EPR) & F-gas

Where Dunavox has no local entity and issues export invoices directly, the buyer is deemed the importer in the destination country and is responsible for full compliance with national extended producer responsibility (EPR) obligations (e.g., WEEE registration, reporting, take-back/recycling financing), as well as for ensuring conformity documentation is available to authorities.
If required by local regulations, the importer shall display or register Dunavox’s EPR identifiers on invoices or relevant national platforms.
F-gas statement. Dunavox domestic wine coolers do not contain fluorinated greenhouse gases (F-gases); accordingly, EU F-gas handling and certification requirements do not apply to these products.

12. Force Majeure

Dunavox is not liable for delays or non-performance caused by events beyond its reasonable control, including natural disasters, war, acts of government, pandemics, strikes, transport disruptions, supplier failure, or shortages. Performance is suspended for the duration of such event.

13. Warranty

Dunavox products include a 36-month parts and labour warranty, exceeding the standard 24-month legally required warranty.
By registering the product at www.dunavox.com within 30 days of purchase, the compressor warranty is extended by an additional two (2) years, providing a total of five (5) years of coverage for the compressor.
The warranty is valid only within the country of purchase.

Service processing and its related cost coverage are detailed separately in specific contractual agreements between Dunavox and its partners.
 

Claims must include proof of purchase and, if applicable, proof of registration. The warranty covers labour, spare parts, and transport costs necessary for repair. Removal and reinstallation of built-in appliances are the end user’s responsibility. For safety reasons, on-site service is not provided for units installed higher than 2 metres above floor level.
Exclusions. No coverage for: transport/relocation damage; scratches/broken glass, shelves, or handles; improper installation/use; wrong power connection or unstable voltage; unauthorised repair/modification; natural disasters; aesthetic wear/discoloration; loss or spoilage of wine or other contents; general wear and tear. Dunavox is not liable for any indirect or consequential damage, including deterioration of wine or surrounding materials.
The extended warranty is not applicable to commercial installations or resale.

14. Assistance

All warranty-related service requests must be submitted via the Service Request Form on the relevant country page at www.dunavox.com. Repairs are coordinated exclusively by Dunavox and performed by authorised service partners.

15. Manufacturer’s Warranty

Products are covered by the official manufacturer’s warranty in accordance with applicable EU consumer and product-conformity regulations. The warranty applies exclusively to the original purchaser and is non-transferable. Any repair or replacement performed under warranty does not extend or renew the original warranty period.
Where mandatory national consumer protection laws provide otherwise, such provisions shall prevail over these GTC.

16. Limitation of Liability

To the extent permitted by law, Dunavox is not liable for indirect, incidental, or consequential damages, including lost profits, business interruption, or data loss, arising from sale, delivery, installation, or use. Dunavox’s total liability shall not exceed the invoiced value of the product concerned.
Nothing in these Terms limits Dunavox’s liability for death, personal injury, or fraud where such limitation would be unlawful.

17. Data Protection (GDPR)

Dunavox processes personal data in accordance with the EU General Data Protection Regulation (GDPR). Data is used solely for order processing, warranty, and after-sales service. Details are available in the Dunavox Privacy Policy at www.dunavox.com/privacy.

18. Intellectual Property

All intellectual property rights in Dunavox catalogues, photographs, drawings, specifications, software, and brands remain with Dunavox. Any reproduction or use beyond resale of Dunavox products requires prior written consent. No licence is granted by supplying goods.

19. Trade Compliance (Sanctions / Export Controls / Anti-Corruption)

The Customer shall comply with all applicable export control, sanctions, anti-bribery, anti-corruption, and anti-money-laundering laws. Dunavox may suspend performance where supply, payment, or delivery would breach such laws.

20. Set-off and Assignment

The Customer may not set off or withhold payments except for undisputed or finally adjudicated claims. Assignment of rights or obligations under any contract with Dunavox requires Dunavox’s prior written consent.

21. Safety and Recall Cooperation

The Customer shall promptly inform Dunavox of any safety incident or suspected non-conformity and shall cooperate reasonably in any corrective action or recall, including customer notification and logistics as reasonably requested by Dunavox.

22. Digital Elements and Firmware (where applicable)

Where products include software or firmware, Dunavox may provide updates for safety, functionality, or compliance. The Customer (or end user) shall install such updates without undue delay. Firmware updates do not imply new functionalities or feature upgrades beyond safety and compliance requirements. No commitment is made to support new third-party platforms or integrations beyond legal requirements.

23. Governing Law and Jurisdiction

All sales are governed by Hungarian law (excluding conflict-of-law rules). The exclusive place of jurisdiction for all disputes is the registered office of Dunavox Kft., except where mandatory EU consumer law requires otherwise.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

24. Language and Interpretation

In the event of discrepancies between translated versions of these Terms and Conditions, the English version shall prevail.

25. Attachment to Invoices

These General Terms and Conditions are attached to every invoice and are deemed accepted upon payment or acceptance of delivery. Customers should review the GTC before completing any transaction.
In case of any conflict between these GTC and specific invoice terms, these GTC shall prevail unless otherwise expressly agreed in writing.

26. Important Information

Always read the installation and operating manuals before use. Improper installation (e.g., insufficient ventilation or tilted positioning) may impair performance or void the warranty. Installation must follow the technical diagrams and instructions supplied with the product at the time of delivery. Failure to comply with installation instructions may result in performance loss or exclusion from warranty coverage. All dimensions in technical documentation are stated in millimetres (mm).